The efficiency of a website depends on how usable the UI user interface, (UI) is and how well it is structured. The aim of this research was to try and understand the issues with the Arion System. Arion is the student information system used by Auckland University of Technology. We conducted three experimental studies to examine the usability and to improve the user experience of student who use Arion. Three main methods were used namely; survey, open card sorting and situated co-inquiry. The survey was used to inform the study and collect more information about users. The open card sorting used to redesign the navigation menu for the system. Then the Situated co-inquiry used to discover the user’s current unexpected or unforeseen ideas, which may be helpful for future research.